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Donation and Refund Policy

How we accept and use your donations, how you receive your receipt, and what to do if a payment goes wrong. Effective from 24 October 2026.

How to donate

We accept donations by UPI to our official ID yaamie@sbi, and by bank transfer to our State Bank of India account (details shared on request). All donations are voluntary. We also welcome essentials such as groceries, bedding, diapers and animal food; please ask what is currently needed before contributing items.

How donations are used

Donations, contributions, CSR funds and grants are used solely for the charitable purposes of the trust, across human welfare, animal welfare and environmental protection.

When you choose a cause, we use your donation for that cause. If a specific need is fully met or no longer applies, we use the balance for a closely related activity within the same area of work. Donations marked "where it's needed most" go to the area with the greatest need at the time.

Acknowledgements and receipts

  • After paying, share your details through the donation form. You'll see an instant acknowledgement with a reference number.
  • We check each donation against our bank records and send your receipt on WhatsApp once the payment is confirmed.
  • If you need a receipt in a particular format, or haven't received yours, contact us with your reference number or transaction ID.

Tax benefits

If you need a receipt for an income tax deduction, please contact us before donating so we can confirm what we are able to issue. Please do not assume a deduction is available unless we have confirmed it.

Donations from outside India

Indian law restricts foreign contributions to charitable organisations. We currently accept donations only from Indian citizens and residents through Indian bank accounts and UPI. If you live abroad and wish to support us, please contact us first.

Refunds

Donations are voluntary and are generally not refundable. We will refund a donation if it was made by mistake, for example:

  • the same payment was made twice;
  • a wrong amount was entered;
  • a payment was made to us in error.

To request a refund, contact us within 7 days of the payment with your name, amount, date and transaction ID or UTR. After verifying the payment in our bank records, we will refund it to the same account it came from, usually within 10 working days. Refunds cannot be made in cash or to a different account.

For monthly giving, you make each payment yourself, so you can change or stop it at any time. There are no automatic debits from your account.

Staying safe

We will never ask for your card number, UPI PIN, OTP or bank password, and we only accept UPI payments to yaamie@sbi. If anyone asks you to pay a different UPI ID or account in our name, please do not pay, and let us know.

Contact us

For donations, receipts or refunds, contact us on WhatsApp or phone at +91 90256 79278, or email yaamiefoundations@gmail.com. We may update this policy from time to time; the latest version is always on this page. See also our Privacy Policy.